Hotel Paracas
a Luxury Collection Resort, Peru
Hotel Paracas
a Luxury Collection Resort, Peru
OPENING DOORS
PEOPLE FIRST NEWSLETTER
SUMMER 2026
TO ETHER
At Highgate, we have always put people first. Our K.I.N.D. LEADERSHIP STANDARDS are not only a priority, they are a requirement for leaders, teams, and decision-making. Practicing clear expectations and consistent communication ensures all Associates feel valued and cared for, ensuring everyone has an opportunity to make an impact here at Highgate.
Four Pillars.
One culture.
K
Know Your Impact
Self-awareness & emotional intelligence
I
Inspire Through Kindness
Compassionate, recognition-rich leadership
N
Navigate with Clarity
Clear roles, decisions, & communication
D
Deliver with Purpose
Service excellence & ownership
A MESSAGE FROM GERI
Geri Williams-Fitts, Chief People Officer
Culture is not a side initiative for the Highgate organization — it is foundational to how we operate, retain talent, support our teams, and differentiate ourselves as we continue to grow.
Our Inclusion Council and High Impact Groups provide a meaningful role in strengthening engagement, creating connection across departments and teams, improving the Associate experience, and helping reinforce the environment we want people to feel when they come to work each day.
Their participation helps strengthen the culture and associate experience that our Highgate leadership deeply values.
JOIN. MAKE AN IMPACT.
Get involved with a High Impact Group and help build a kinder, more connected workplace.
OUR HIGH IMPACT GROUP LEADERS—GET TO KNOW US!
Abdul Rahman
Co-Chair
Gender and Generational Pathways
Adreena Martin
Co-Chair
Ethnic & Racial Unity
Dina Winder
Co-Chair
People First Wellness
Diana Mills
Co-Chair
Cultural Connections
OUR PEOPLE FIRST PRIORITIES
FOCUS ON THREE KEY AREAS
Integrate the K.I.N.D. framework into our leadership standards to foster an environment where all Associates feel welcomed, valued, respected, and empowered to thrive.
Provide meaningful participation and support for development opportunities so that every Associate may grow professionally and personally.
Strengthen our communities through intentional citizenship, active involvement, and genuine care.
HIGHGATE AWARDS AND RECOGNITION
Highgate Recognized
Nationally
These awards are especially meaningful because they are based solely on the voices of our Associates. In their surveys, Associates highlighted the very qualities that make Highgate an exceptional place to grow a career: our strong culture, commitment to promoting from within, caring and approachable leadership, dedication to professional development, inclusive environment, and our transparency in the way we operate.
The recognition is a reflection of our Associates' passion, contributions, and commitment to making Highgate not only a leader in hospitality, but also a workplace where people feel valued, supported and inspired to succeed.
THE FOUNDATION
KINDNESS IS
Kindness is sometimes viewed as a small gesture, but in the workplace, it can be a powerful operating principle.
Kindness influences how we welcome a new associate, how we conduct a difficult conversation, and how we support someone during a stressful day. It is present in whether a person has the information, tools, and resources necessary to succeed from the beginning.
Adreena Martin
Vice President, Human Resources – Special Projects
Chair, Ethnic & Racial Unity, High Impact Group
GOOD CITIZENSHIP IN ACTION
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Across every Division, every Hotel, and every Corporate Office, Make Your Mark: Summer of Impact has brought our teams together around one bold, shared ambition: Raising $1 million across our portfolio to support the work of the Highgate Charitable Foundation.
We are proud to share that, thanks to the passion and commitment of our teams, we have already raised $543,241.95
HIGH IMPACT 2026 GROUPS
HIGH IMPACT GROUPS
YOUR HIGH IMPACT GROUPS
Each High Impact Group—Cultural Connections, Ethnic & Racial Unity, Gender & Generational Pathways, and People First Wellness—serves as a practical expression of our values and provides a platform for our associates to create meaningful impact. By integrating our High Impact Groups into the K.I.N.D. Framework, we reinforce their purpose, increase engagement, and demonstrate how they contribute to a more inclusive, connected, and high-performing organization.
ETHNIC & RACIAL UNITY
HIGH IMPACT GROUP
Celebrate and promote inclusivity within our community. Through workshops, cultural events, and open forums, we strive to raise awareness about racial & ethnic issues and encourage meaningful dialogue.
GENDER/GENERATIONAL PATHWAYS
HIGH IMPACT GROUP
Cultivate an environment that embraces all generations and genders, offering a safe space for the exchange of ideas, knowledge, and mentoring, while promoting equal opportunities for growth and a fair, inclusive experience for all.
CULTURAL CONNECTIONS
HIGH IMPACT GROUP
Foster an inclusive and connected workplace by cultivating awareness and developing cross-cultural communication skills through education, events, networking, and social gatherings.
PEOPLE FIRST WELLNESS
HIGH IMPACT GROUP
Promote physical, mental, and emotional well-being in the workplace by providing supportive resources, increased awareness, participation, and engagement in Highgate's existing wellness benefit programs.
SCAN. JOIN. MAKE AN IMPACT.
Scan the QR code to join us and learn how you can get involved.
1. Scan
2. Join
3. Make an Impact
Scan to make an impact
GENDER AND GENERATIONAL PATHWAYS GROUP
ADVANCING OPPORTUNITY,
BUILDING COMMUNITY.
The Gender and Generational Pathways Group fosters connection, inclusion, and growth through initiatives that empower our people and strengthen our culture.
WOMEN FORWARD
Highgate women leaders attended the American Hotel Lodging Assocation's 2026 FORWARD conference. Pictured here with Steve Batta, Group President, Highgate.
Abdul Rahman
Corporate Director, Talent Acquisition;
Chair, Gender & Generational Pathways High Impact Group
WHAT EVERY
GENERATION CAN TEACH US
Five generations are represented in today’s workforce. That creates different communication styles, expectations and approaches to technology—but it also gives us an extraordinary opportunity to learn from one another.
Through my work with Highgate’s internship program, I see that opportunity firsthand. These new associates are often at the forefront of new technology, artificial intelligence and emerging forms of communication. They can teach more experienced colleagues new ways to present information and solve problems.
At the same time, established leaders can provide context, judgment, professional knowledge and perspective gained through experience.
2026 INTERN PROGRAM
The energy, hard work, enthusiasm, and contributions by our summer interns have made a meaningful impact across Highgate. We are incredibly proud of all they've accomplished, contributing more than 30,000 hours of purposeful work this summer. Thank you interns for your dedication, collaboration, and commitment. You have truly brought Highgate’s value of Putting People First to life!
PRIDE MONTH
Placeholder copy will go here to highlight Pride Month programming, participation, and how Highgate continues to support a culture of inclusion, visibility, and belonging across our teams.
ETHNIC & RACIAL UNITY HIGH IMPACT GROUP
VOICES OF UNITY,
STORIES OF KINDNESS.
Hear from Highgate Associates on how ethnic and racial unity strengthens our culture and builds a kinder Highgate.
CULTURAL CONNECTIONS HIGH IMPACT GROUP
HOSPITALITY IS A GLOBAL LANGUAGE:
WHY CULTURAL CONNECTIONS MATTER AT HIGHGATE.
This year at Highgate, we’ve added Spanish language enhancements to TELUS and First Advantage, and Highgate now offers Cornerstone courses in 18 languages. These resources help strengthen communication, accessibility, and inclusion across our teams. Featured learning also includes Unconscious Bias Training: “Unintentional Still Hurts.”
We feature a clip below from our Opening Doors Together learning video to highlight how we build a culture based on trust and inclusivity at Highgate:
PEOPLE FIRST WELLNESS HIGH IMPACT GROUP
SUPPORTING WELL-BEING
ENCOURAGING HEALTH.
People First Wellness supports associate well-being through initiatives like Thrive Together and helpful seasonal resources. We are also featuring the 2026 Health Calendar and related wellness resources for Associates.
YOUR HEALTH CALENDAR & LINK
https://www.healthadvocate.com/site/communications-calendar-26
PEOPLE FIRST WELLNESS: EYEMED CALENDAR
We care about your eyes and your eyesight! Look through the monthly calendar for healthy tips for everyone in your family.
GET INVOLVED
YOUR IMPACT MATTERS.
KINDNESS CONNECTS.
High Impact Groups at Highgate provide personal and professional opportunities for Associates. Our teams give back through cultural and community-focused events as we proudly partner with organizations that uplift diverse communities. Join a High Impact Group to help drive our mission forward. Scan the QR code to volunteer to participate in a High Impact Group. Password: wearehighgate
We hope you enjoyed our Summer Newsletter. The next edition of our People First Newsletter will be published this winter. Any questions or suggestions? Contact: CorporateHR@Highgate.com
HIGHGATE
© 2026 HIGHGATE HOTELS LP